Salesforce and Google recently unveiled plans to intensify their existing strategic partnership. The motive? To revolutionize business productivity using the prowess of generative AI.

The joint announcement made on September 12, 2023, from San Francisco and Sunnyvale, California, lays the groundwork for a novel chapter in business software synergy. This could be a game-changer for small business owners navigating the labyrinth of modern-day operations and customer engagement.

A New Wave of Productivity Through AI Integration

Salesforce touted as the number one AI CRM platform, and Google Workspace, globally acknowledged as a top-tier productivity tool, are joining forces to turbocharge productivity via AI. The collaboration promises robust bi-directional integrations. These integrations will effortlessly merge data and context from both Salesforce and various Google Workspace tools, like Google Calendar, Gmail, Docs, Meet, and more, creating a seamless AI-driven environment.

Small business owners can now utilize their unique Salesforce data from contacts or sales opportunities to generate tailor-made content on Google Slides or Docs. Meanwhile, meeting summaries from Google Meet or context insights from Gmail and Google Calendar can be effortlessly imported into Salesforce, updating records and activating specific workflows.

The Bigger Picture for Small Business Owners

Generative AI, with its ability to automatically create content based on set patterns and data, is poised to redefine the business canvas. A whopping 77% of senior IT leaders believe generative AI will fast-track customer service. Additionally, 64% of businesses anticipate a surge in workforce productivity due to AI.

For small businesses, this expanded alliance translates into:

Heightened Personalization: Create bespoke content on Google Workspace and Salesforce by accessing pertinent information from prior meetings or sales outcomes.
Real-time Updates: Salesforce records remain current by harnessing Google Workspace data and streamlining tasks like updating sales opportunities from Gmail insights.
Boosted Automation: Context-switching becomes history as interaction summaries, task assignments, and scheduling of subsequent meetings become automatic, all by harnessing context from both platforms.

Delving Deeper: Robust AI and Data Protections

Salesforce emerges as the inaugural partner for Google Workspace’s Duet AI extensions and vice versa for Salesforce’s Einstein Copilot. The Einstein Copilot, designed to enhance workflows across diverse domains such as sales and marketing, will now seamlessly access Google Workspace to bolster its capabilities.

Ensuring data integrity and privacy, these integrations benefit from robust privacy measures and user data protections already fortified within Salesforce and Google Workspace.

The Expanding Horizon of AI Integration

Google and Salesforce aren’t stopping here. Both behemoths are enabling their clientele to deploy LLMs (Large Language Models) on Google’s Vertex AI, particularly the PaLM models, within the Einstein 1 Platform. This move promises to enrich AI-driven experiences for users.

Thomas Kurian, Google Cloud’s CEO, accentuates the significance of an open AI ecosystem, while David Schmaier, President and Chief Product Officer at Salesforce, underscores the profound shift in working dynamics this partnership heralds.

The Takeaway for Small Business Owners

In an era where agility and adaptability are paramount, this amplified alliance between Salesforce and Google offers small business owners an unprecedented edge. By harnessing the best of both worlds, businesses can anticipate enhanced efficiency, enriched customer engagements, and an overall uptick in productivity, all underpinned by the security of two tech giants.

Image: Envato Elements

This article, “Salesforce and Google Amplify Partnership with Advanced AI Integration” was first published on Small Business Trends