As small businesses increasingly integrate Artificial Intelligence (AI) into their operations, the dawn of a new tool could change the way they manage and coordinate AI agents. Salesforce recently announced the launch of MuleSoft Agent Fabric, a comprehensive solution designed to streamline the orchestration, governance, and monitoring of AI agents across a business environment. With the potential to transform how small businesses utilize AI, this innovation could help them navigate the complexities of agent sprawl, enhance operational transparency, and improve customer experiences.

The rise of AI technology has enabled businesses to develop numerous AI agents that can assist with tasks ranging from inventory tracking to customer service. However, this growth has led to a fragmented landscape where agents operate in silos, resulting in disconnected workflows and compliance issues. “Without the right foundation, unmanaged agents risk creating chaos instead of driving productivity,” noted Andrew Comstock, SVP and GM of MuleSoft at Salesforce.

MuleSoft Agent Fabric works like an air traffic controller, ensuring that independent agents not only coexist but also collaborate efficiently. “Just as companies rely on countless applications across different ecosystems, they’ll soon have AI agents from every SaaS provider and every major LLM,” Comstock added. This new solution provides a centralized framework for managing all AI agents regardless of their origin, thereby eliminating redundancies and optimizing performance.

Key features of MuleSoft Agent Fabric enable it to effectively empower small businesses:

1. Discover Any Agent or Tool: The MuleSoft Agent Registry serves as a central catalog for all AI agents and tools, making them easily accessible for developers and other agents. This helps businesses avoid duplication and speed up deployment.
2. Orchestrate Across Ecosystems: The MuleSoft Agent Broker enables intelligent routing of tasks across various agents, streamlining complex processes.
3. Enforce Trust and Security: MuleSoft Agent Governance applies security and compliance measures for every agent interaction, allowing businesses to adopt AI responsibly and securely.
4. End-to-End Visibility: The MuleSoft Agent Visualizer offers real-time insights into agent interactions and performance, which is vital for troubleshooting issues and optimizing workflows.

For small business owners, these features translate into practical applications. For instance, consider a retail operation using multiple agents for inventory management, pricing updates, and fraud detection. With MuleSoft, these agents can work seamlessly; if stock levels drop, pricing could adjust automatically while fraud checks occur in real-time. This unified approach not only enhances customer satisfaction but also drives compliance with data governance policies.

Real-world examples underscore the software’s potential. Wynn and Encore Las Vegas have leveraged MuleSoft Agent Fabric to fulfill stringent compliance and data security requirements while enhancing operational agility. Karthik Palani, a senior manager at Wynn, remarked, “This hybrid approach gives us the flexibility in solutioning across the organization.”

However, small business owners should remain cognizant of potential challenges. As they integrate advanced AI solutions, they must ensure staff are properly trained to use and oversee these tools effectively. Additionally, the framework’s initial setup may require time and resources. Small businesses must consider these investments against their expected return in efficiency and productivity.

Moreover, while the technology promises to eliminate silos among agents, the success of MuleSoft Agent Fabric hinges on the degree to which these agents can be integrated and the organization’s existing infrastructure. Companies might need to audit their current systems and processes to identify what works well and where improvements are needed.

MuleSoft Agent Fabric sets the stage for crafting an Agentic Enterprise, a vision where human employees and AI agents collaborate smoothly for improved operational efficiency. As Greg Shewmaker, CEO of r.Potential, stated, “It’s more than coordination — it’s the connective tissue for the next generation of enterprise intelligence.”

Available initially for early adopters starting October 2025, MuleSoft Agent Fabric is poised to redefine the intersection of AI and business operations. By providing a unified framework for managing AI agents, small businesses stand to gain a competitive edge in today’s rapidly evolving technological landscape.

For more information on MuleSoft Agent Fabric, you can read the original press release here.

Image via MuleSoft

This article, “Salesforce Unveils MuleSoft Agent Fabric to Tame AI Agent Chaos” was first published on Small Business Trends